At ASHA VOGUE, we carefully inspect and pack every order before dispatch. We want your shopping experience to be smooth and satisfactory. Please read the following policy carefully before placing your order.
1. Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation and payment.
Processing time may be longer during:
Sales
Festive periods
Public holidays
High order volumes
Other circumstances affecting order processing
Once your order has been dispatched, available tracking information will be shared through the contact details provided during checkout.
2. Delivery Time
Estimated delivery time is generally:
Metro cities: 2–5 business days
Other cities and towns: 3–7 business days
Remote locations: 5–10 business days
These are estimated delivery timelines and are not guaranteed.
Actual delivery time may vary depending on the destination, courier service, weather conditions, public holidays, transportation delays, local restrictions, or other circumstances beyond our control.
3. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please ensure that the following information is correct:
Full name
House/Flat number
Street/Area
City
State
PIN code
Contact number
ASHA VOGUE will not be responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information provided by the customer.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout before the order is completed.
Any free-shipping offer will be subject to the terms, conditions, and minimum order value mentioned on the website at the time of purchase.
5. Order Tracking
Where tracking is available, customers will receive tracking information after the order has been dispatched.
Tracking updates are provided by the relevant courier service and may take some time to appear after dispatch.
6. Delivery Attempts
The courier partner may make multiple delivery attempts before returning an undelivered package to the sender.
Customers are requested to remain available at the provided delivery address and respond to calls or delivery notifications from the courier whenever necessary.
7. Delayed Delivery
Although we aim to deliver orders within the estimated timeframe, delays may occur due to:
Weather conditions
Public holidays
Courier delays
Natural events
Address-related issues
High order volumes
Transportation disruptions
Government or local restrictions
Other circumstances beyond our reasonable control
Such delays do not automatically qualify an order for cancellation or refund.
8. Damaged or Tampered Package
If your package appears visibly damaged, opened, or tampered with at the time of delivery, please take clear photographs and, where possible, record a video before opening the package.
For damaged, defective, or incorrect products, please refer to our Refund & Returns Policy for the applicable claim requirements.
9. Candle Orders
Candles are delicate products and are packed carefully to reduce the risk of damage during transportation.
If a candle arrives broken or damaged, the customer must provide a complete and continuous unboxing video showing:
The sealed package before opening.
The shipping label clearly visible.
The package being opened without cuts or edits.
The candle/product and its condition immediately after opening.
No valid unboxing video = No return, replacement, or refund for candle-related damage, defect, or wrong-product claims.
The issue must be reported within 48 hours of delivery.
10. Undelivered or Returned Orders
If an order is returned to ASHA VOGUE because of:
Incorrect address
Incomplete address
Customer unavailability
Refusal to accept the package
Repeated failed delivery attempts
additional shipping charges may apply for re-shipment.
Refund eligibility for returned orders will be determined according to our Refund & Returns Policy.
11. International Shipping
At present, ASHA VOGUE ships within India, unless international shipping is specifically mentioned on the website.
If international shipping is introduced in the future, applicable shipping charges, customs duties, taxes, and delivery conditions will be communicated separately.
12. Delivery Issues
If your order has not arrived within the expected delivery timeframe, please contact us with your order number.
Our team will review the shipment status and assist you as applicable.
13. Contact Us
For any shipping or delivery-related questions, please contact us:
Asha Vogue Email:Info@ashavouge.com Phone: +91-9096835927 Address: Wardha, Maharashtra, India
Important Notice
Please record a complete, continuous unboxing video before opening your package. For candles, this video is mandatory for any damage, defect, or wrong-product claim. Without a valid unboxing video, the claim will not be eligible for return, replacement, or refund.
