At ASHA VOGUE, we carefully inspect and pack every order before dispatch. We want your shopping experience to be smooth and satisfactory. Please read the following policy carefully before placing your order.
1. General Return Policy
Returns are accepted only in cases where the product is:
Received damaged or broken
Defective at the time of delivery
Incorrectly delivered
Significantly different from the product ordered
Any return or refund request must be reported within 48 hours of delivery.
Products must be unused and returned in their original condition, packaging, tags, accessories, and invoice, wherever applicable.
2. 🕯️ Candle Return & Refund Policy
All candles are NON-RETURNABLE and NON-EXCHANGEABLE.
A candle will only be considered for a replacement or refund if it is:
Received damaged or broken
Defective upon delivery
The wrong candle/product has been delivered
Mandatory Unboxing Video
For any candle damage, defect, or wrong-product claim, a complete and continuous unboxing video is mandatory.
The video must:
Start before opening the package.
Clearly show the outer package and shipping label.
Show the sealed package from all sides.
Continue without any cuts or edits while opening the package.
Clearly show the candle/product and its condition immediately after opening.
No unboxing video = No return, replacement, or refund for candle-related claims.
Photos alone may not be sufficient to process a candle damage claim.
The issue must be reported within 48 hours of delivery, along with the required unboxing video and photographs.
3. Non-Returnable Items
Apart from eligible damaged, defective, or incorrect products, the following are not eligible for return or exchange:
Used products
Burned or melted candles
Candles damaged after delivery due to handling or use
Products without original packaging
Products with removed or damaged tags, where applicable
Products returned after the applicable return period
Products purchased under special offers or clearance sales, unless received damaged, defective, or incorrect
4. Fashion/Product Returns
For eligible fashion products, the product must be:
Unused and unworn
Unwashed
Free from stains, perfume, makeup, or other marks
In its original packaging
Returned with original tags and accessories, where applicable
We reserve the right to reject a return if the product shows signs of use, washing, alteration, damage, or improper handling.
5. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please do not use the product.
Contact us within 48 hours of delivery with:
Order number
Product name
Clear photographs
Unboxing video, where applicable
Photographs/videos of the package and shipping label
Our team will review the claim and determine the appropriate resolution.
6. Return Approval
A return request does not automatically mean that the return has been approved.
Once we receive the required information, our team will inspect and verify the issue. If the claim is approved, we will provide further instructions regarding the return, replacement, or refund.
Please do not send any product back without receiving confirmation from our team.
7. Replacement / Exchange
For an approved damaged, defective, or incorrect product, we may provide a replacement or exchange, subject to product availability.
If the same product is unavailable, we may offer an alternative solution or refund, as applicable.
8. Refund Policy
Once an approved return is received and inspected, we will inform you whether your refund has been approved.
If approved, the refund will be processed to the original payment method, wherever applicable.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.
9. Shipping Charges
Original shipping charges are generally non-refundable.
However, if the return is approved because we sent an incorrect, defective, or damaged product, the appropriate shipping/return arrangement will be communicated by our team.
10. Order Cancellation
Cancellation requests must be made as soon as possible after placing an order.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
11. Products Damaged Due to Customer Handling
We will not accept returns or refund claims for damage caused after delivery, including damage caused by:
Improper handling
Incorrect storage
Burning or melting of candles
Water or liquid damage
Stains or marks
Washing or alteration
Normal wear and tear
Any misuse of the product
12. Refund Exclusions
A refund may be rejected if:
The return request is made after 48 hours of delivery.
The product has been used or damaged after delivery.
The product is missing its original packaging or tags, where applicable.
A required candle unboxing video is not provided.
The unboxing video has cuts, edits, or does not clearly show the opening of the package.
The issue cannot be verified from the information provided.
The product does not meet the conditions of this policy.
13. How to Contact Us
For any return, replacement, or refund-related questions, please contact us:
Asha Vogue Email: Info@ashavouge.com Phone: +91-9096835927 Address: Wardha, Maharashtra, India
Important Notice
Please record a complete, continuous unboxing video before opening your package. For candles, this video is mandatory for any damage, defect, or wrong-product claim. Without a valid unboxing video, the claim will not be eligible for return, replacement, or refund.
